Customer Service Specialist

Customer Service Specialist

If you know anything about the construction business, then you know that getting the right products to the right site, on-time and safely, are the benchmarks of success. It is both challenging AND rewarding work. We are a team, and we want folks with great people skills on our team, because in the end – people make all the difference.

We are looking for self-sufficient, motivated Customer Service Specialist for our Kelowna location on Adams Road who want to help us expand our fast-growing business.

Responsibilities

• Process customer transactions such as orders, quotes, and returns
• Coordinate delivery and/or pick up of customer orders with the operations team
• Educate customers on different products and their applications
• Generate, place, and confirm purchase orders with suppliers
• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
• Participate in the physical inventory of warehouse materials

Requirements

• Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
• Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
• Excellent communication skills (both written and oral)
• Excellent decision making and ability to take initiative
• Well organized, strong attention to detail
• Must be a respectful team player

The Offer

• Competitive salary
• Flexible benefit options
• Paid sick time
• Short and long term disability coverage
• Employee referral bonus program
• Paid training/tuition reimbursement
• Overtime available in peak periods
• Internal promotions

Company Overview

Founded in 1972, our company is a leading wholesale distributor of construction materials with over 40 locations across North America. We pride ourselves on being the most responsive, problem-solving and fun place for our customers to conduct business.